Legal
Terms of Service
Last updated: March 22, 2026
These Terms govern your access to and use of Softlivery's Contact Center platform. By using our services, you agree to these Terms.
1. The Service
Softlivery provides an AI-powered omnichannel Contact Center platform enabling businesses to manage customer conversations via WhatsApp Business API, with AI-assisted and human agent capabilities.
2. WhatsApp Business API Usage
- Comply with Meta's WhatsApp Business Terms of Service at all times
- Use approved message templates only for permitted use cases
- Not use the platform to send spam or content that violates Meta's policies
- Ensure end users have consented to receive communications via WhatsApp
3. Billing
Our platform operates on a pay-per-use model. Fees are calculated based on messages sent, AI tokens consumed, and API calls. All fees are non-refundable unless otherwise agreed.
4. Governing Law
These Terms are governed by the laws of Spain. Disputes shall be resolved in the competent courts of Spain.