Turn WhatsApp into
Your Contact Center
AI-powered omnichannel platform built on WhatsApp Business API. Manage customer conversations at scale — with human agents, automated AI, or both.
Your customers are already on WhatsApp.
Your team shouldn't be missing them.
Most businesses struggle to manage high-volume WhatsApp conversations without losing quality or response time. Generic tools weren't built for this. Softlivery was.
Everything your team needs.
Nothing they don't.
Six integrated modules that cover the full lifecycle of a customer conversation — from first message to resolution.
Unified Inbox
All active WhatsApp conversations in one place. Contact aliases and profile notes give agents instant context. AI-managed threads hand off seamlessly to human agents.
AI Agents
Configure AI agents with custom instructions, temperature, and token limits. Supports OpenAI, Claude, Gemini, Mistral, Ollama, and custom providers. Handles first response and escalation.
WhatsApp Channels
Connect multiple WhatsApp Business numbers via Meta's official API. Each channel is independently configured and assigned to its own AI agent.
Message Templates
Sync Meta-approved templates across multiple WhatsApp channels and WhatsApp Business Accounts from a single place. Manage versions, track approval status, and deploy with one click.
Team & Roles
Build the access model your operation needs. Assign granular permissions per role — over 44 individual permission codes across every platform action.
Billing & Usage Plans
Set hard and soft usage limits per plan to control costs. Track every billable event — messages, AI tokens, push notifications — and export invoice-grade data on demand.
From first message
to resolution.
Three steps. No friction. Fully automated until a human needs to intervene.
Customer sends a message
Your WhatsApp Business number receives the message instantly. Softlivery opens a conversation and routes it based on your configuration.
AI handles first contact
Your AI agent greets the customer, identifies the issue, asks clarifying questions, and determines urgency — all in natural language, 24/7.
Human agent takes over
When needed, AI hands off with full context: conversation history, AI-generated summary, and contact profile. Agent responds directly from the platform.
One platform,
multiple industries.
Softlivery is used directly by businesses and deployed by agencies and tech companies for their clients.
Insurance
Manage policy queries, claims intake, and emergency response with AI-assisted triage via WhatsApp.
E-commerce
Handle order inquiries, returns, and support requests at scale without growing your headcount.
Service companies
Provide 24/7 first response for bookings, complaints, and follow-ups — even outside business hours.
Agencies & Tech
Deploy the platform for your clients with full multi-tenant, white-label-ready architecture.